What are Supplemental IT Services?
Supplemental IT Services support your business's existing IT staff with a focus on taking some of the load off your existing IT staff by providing support coverage for hours, vacation, satellite facilities and special projects. Suuplement IT Service can be compared to having an additional team of IT professionals that know your business on call.
Using Supplemental IT Services is NOT outsourcing your IT department, but enhancing it with additional staff as needed. ezTechDirect has a very close working relationship with client IT departments that we provide supplemental IT services to. If you feel Supplemental IT Services are right for your company or would like more information, please contact ezTechDirect.
Is Supplemental IT Service Right for My Organization?
Supplemental IT Service works for any size organization whether you're lookin to eliminate a technical or geographical limitation, provide additional support coverage or assist staff with installations. Companies will benefit from Supplemental IT Support services by increasing their IT staff without the overhead of additional permanent staff. By selecting to use ezTechDirect's Supplemental IT Services you will have access to additional technicians that have been trained on your systems and are available when needed.
- You'll have a small staff and want to have additional help available when needed
- Provide coverage when IT staff is unavailable
- Your IT staff requires assistance with a project
Your organization have satellite facilities with no dedicated IT staff.
An ezTechDirect technician will be assigned to provide local support for those locations
What Type of Services are Provided?
When you select to use Supplemental IT Services the choice is yours as to what services you are requesting.
The most common uses of Supplemental IT Services are:
- Installing hardware and software
- Troubleshooting user issues
- Assisting your IT department with network or infrastructure issues
- Provide access and guidance to outside vendors that are repairing or installing services
- Video Conferencing
- PDA and Scanner Support
- Network Wiring
- System Monitoring and Backups
- Software Customization
- When you select ezTechDirect to supplement your IT department we begin by working with your IT staff to understand your systems, methodology and define the assistance your IT department will require from ezTechDirect
- After our technicians have completed orientation, they will be available to provide predefined support times, schedule support or on call support as required
- Your organization will control the level of access our technicians have to your systems and facilities. This will all be defined and setup during the orientation process
- Our technicians strive to seamlessly integrate into your existing IT department and become an asset to you and your organization